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There is currently a 6% surcharge for shipping which will be calculated at checkout; orders under $75 have an additional $12.50 handling fee applied. If you'd like to learn more, please read the letter attached (click to read) | $15 minimum order value.

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Customer Service

We are a small business committed to quality in both our products and our customer service. If you can't find the information you're looking for below, please contact us at (800) 419-9324 or customerservice@foodpros.com. Customer service hours are 8:00am to 5:00pm CST, Monday through Friday.

Order Processing

Check the status of your order at any time by logging into your customer account and going to your Order Status/History page under My Account.

Most orders will ship within 5-10 business days, however some items may require additional lead time as noted on the product page. If your order is delayed, or if an item is back ordered, we will notify you via email.

If you need your order delivered on or by a specific date, please note this in the "special instructions" field during checkout. Though we cannot guarantee that your order will arrive by this date, we will make every effort to ensure that it does. If we can't meet your delivery date, we will notify you via email.

foodpros fastfill items are always in stock. Your order will be processed and shipped from our facility within 1-2 business days if ordered before 3:00pm Central time. 

Standard Shipping

Normally, ground shipping to the 48 contiguous US states is free for orders over $75, but we do currently have a 6% surcharge for shipping on all orders; orders under $75 have an additional $12.50 handling fee applied. Most orders ship via FedEx; orders shipping to IA, IL, WI, MN, ND, NE and SD may be shipped via a regional delivery service. Transit times vary from 2-5 days.

Shipments to locations outside of the US mainland (including Alaska, Hawaii, and military bases) will incur an additional freight charge. Since this charge varies depending on the contents of your order and the delivery location, it will be calculated after your order is submitted; for credit card orders, this means that you will be charged via a separate invoice for this additional freight fee. We will contact you via phone or email with this invoice amount. If you have questions, please call (800) 419-9324 or email customerservice@foodpros.com.

Expedited Shipping

2nd day, next day, and other expedited delivery services are available to most locations at an additional cost. Since this charge varies depending on the contents of your order and the delivery location, it will be calculated after your order is submitted; for credit card orders, this means that you will be charged via a separate invoice for this additional freight fee. We will contact you via phone or email with this invoice amount. If you have questions, please call (800) 419-9324 or email customerservice@foodpros.com.

If you require expedited shipping, please make sure to note this in the "special instructions" field when placing your order.

Shipping Damage

If the outside packaging of your order is visibly dented, crushed, torn or otherwise significantly damaged, please reject the shipment and call (800) 419-9324 or email customerservice@foodpros.com to notify us of the issue. We will confirm the damage with the carrier and re-ship your order immediately.

International Customers

Shipments to locations outside of the United States cannot be processed through our website due to additional freight charges such an order will incur, depending on the contents of your order and the delivery location. Please call (800) 419-9324 or email customerservice@foodpros.com to place an order for international delivery.

Returns

You may return any unused, undamaged items within 30 days of receipt. We will issue a refund in the form of your original payment, less a 15% re-stocking fee, for all returns received in resalable condition. Please include a copy of the packing list in the box and ship returns to:

Food Concepts, Inc
2551 Parmenter St.
Middleton, WI 53562
Attn: FoodPros Returns

If a product you receive is damaged, defective, or the wrong item, please call (800) 419-9324 or email customerservice@foodpros.com to notify us of the issue. We will respond within 24 hours with return instructions.  Please do not return damaged or defective items before contacting us, as we will be unable to issue a refund.

Warranty Claims

For equipment service or warranty claims, please contact the product manufacturer directly. Food Concepts is not able to process warranty claims or service requests on your behalf.